All of the Following Are Steps in the Customer Complaint-Handling

question 121

Multiple Choice

All of the following are steps in the customer complaint-handling model EXCEPT:

• A) ask the complainer to recommend a solution.
• B) implement the solution quickly.
• C) admit the mistake and apologize.
• D) prevent future complaints.

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Definitions:

Holmes Report

An annual publication providing analysis and insights into the global public relations industry, including trends, agency rankings, and best practices.

GCI Health

A healthcare communications and public relations agency focused on client services in the healthcare and pharmaceutical sectors.

University Reputations

The general perception or esteem in which a university is held based on factors such as academic quality, research output, and student experience.

Edelman Survey

An annual trust and credibility survey conducted by Edelman, a global communication marketing firm, which gauges public opinion on various institutions.