Write Step 1 of the Employee Complaint-Handling Model, Followed by What

question 6

Essay

Write step 1 of the employee complaint-handling model, followed by what you would say to Chris during step 1 of the complaint-handling model. Do not write Chris's response and yours to Chris for any step. Write step 2 of the model, followed by what you would say to Chris during step 2. Write step 3 of the model, followed by what you would say to Chris during step 3. Write step 4 of the model, but do not write anything because the discussion would take place at a later meeting. Write step 5 of the model; again, do not write anything following the step. Be sure to clearly number and list each step of the model.
-Using the employee complaint-handling model.You are a clergy person (manager)for a religious organization.You have four part-time employees who answer the door and phone and do odd jobs in-between for many of the hours every day.Employees are paid minimum wage.The minimum wage has increased.The increased cost is not in the budget,so you decided that you would cut back the number of hours employees work.You will actually save a little money this way.Chris has come to you and said,"Why do I get stuck losing more hours than the other three workers?
I'm as good or better than any of the other workers,so why did I lose the most hours?
It's not fair.This is not an equitable situation,so I'm complaining of unfair treatment."

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Definitions:

Law Of Effect

A principle in psychology that states behaviors followed by positive outcomes are likely to be repeated, and those followed by negative outcomes are not.

Thorndike

An American psychologist known for his work in the development of the theory of connectionism and contributions to educational psychology.

Operant Conditioning

The procedure of influencing the level of a behavior by the use of positive reinforcement or negative sanctions.

Law Of Effect

A principle stating that responses followed by satisfactory outcomes become more likely to occur, and those followed by unsatisfactory outcomes become less likely.