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What are the five rules of customer relations?
Peer-Review System
A system for reviewing employee complaints that utilizes a group composed of equal numbers of employee representatives and management appointees, which functions as a jury because its members weigh evidence, consider arguments, and, after deliberation, vote independently to render a final decision.
Disciplinary Process
A formal procedure by which an employer addresses an employee's unacceptable behavior or performance, potentially leading to consequences if improvement is not seen.
Management Personnel
Employees who are responsible for planning, directing, and overseeing the operations and employees within an organization.
Termination Meetings
Scheduled meetings where an employee is informed by management about their employment being ended.
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