The Balanced Scorecard Measures All of the Following EXCEPT

question 8

Multiple Choice

The balanced scorecard measures all of the following EXCEPT:

• A) customer service performance.
• B) financial performance.
• C) learning and growth performance.
• D) external business performance.

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Definitions:

Obsessive-Compulsive Disorder

A chronic and long-lasting disorder in which a person has uncontrollable, reoccurring thoughts (obsessions) and behaviors (compulsions) that he or she feels the urge to repeat over and over.

Counts Heartbeats

Refers to the process or practice of measuring or tracking the number of heartbeats per unit of time, typically used in health monitoring and fitness contexts.

Preoccupied

Engrossed in thought or concentrated on a certain idea or situation to the exclusion of other thoughts.

Specific Phobia

An intense, irrational fear of a specific object, situation, or activity that leads to avoidance behavior or extreme distress when encountered.