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MATCHING
-Use the ____ button on the status bar to magnify text
Customer Service
Assistance and support provided by a company to those people who buy or use its products or services.
Social Care Program
An organized approach to addressing customer inquiries, feedback, and support needs through social media channels.
Crisis
A critical or tumultuous situation that requires immediate attention and action to mitigate its effects.
Crowdsourcing
The practice of collecting information, asking for assistance, and reaching out to the community for help to solve a problem or address an opportunity online in a centralized space.
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