-If You Want to Substitute All Occurrences of the Found

question 78

Multiple Choice

-If you want to substitute all occurrences of the found text with the replacement text, without reviewing each occurrence, click ____ in the accompanying figure.

• A) Format
• B) Replace
• C) Replace All
• D) Find Next

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Definitions:

Five-Question Sequence

The five-step process of overcoming objections in which facts, logic, and tact are used.

Overcoming Objections

The process in sales of addressing and resolving any concerns or hesitations a potential customer might have about a product or service.

Objection

A concern or question raised by a prospect that needs to be addressed by a salesperson to move towards closing a sale.

Order

A request made by a customer for a specific product or service, initiating a transaction between buyer and seller.