Current Use of Sentiment Analysis in Voice of the Customer

question 19

True/False

Current use of sentiment analysis in voice of the customer applications allows companies to change their products or services in real time in response to customer sentiment.

---

Definitions:

Law of First Movers

The advantage gained by the initial significant occupant of a market segment, often allowing for the establishment of strong brand recognition and customer loyalty.

Amazon Echo

A brand of smart speakers developed by Amazon, integrating the voice-controlled intelligent personal assistant service Alexa to perform a variety of functions and services.

Innovation

The introduction of new ideas, products, services, or processes that create value for businesses, consumers, and society as a whole.

Word-of-mouth Referrals

The process by which people informally recommend products or services to others, often considered a powerful and trustworthy form of marketing.