Current Use of Sentiment Analysis in Voice of the Customer

question 19

True/False

Current use of sentiment analysis in voice of the customer applications allows companies to change their products or services in real time in response to customer sentiment.

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Definitions:

Factory Overhead

The indirect costs of manufacturing, such as salaries of quality control personnel and depreciation of factory equipment.

Underapplied Overhead

Underapplied overhead occurs when the actual manufacturing overhead costs exceed the applied overhead costs allocated during a specific period.

Applied Overhead

The estimated amount of overhead cost assigned to a specific job or department based on predetermined rates.

Actual Overhead

The real, incurred costs of running a production or service operation, excluding direct labor and direct materials.