Understanding Customers Better Has Helped Amazon and Others Become More

question 8

Multiple Choice

Understanding customers better has helped Amazon and others become more successful. The understanding comes primarily from

• A) collecting data about customers and transactions.
• B) developing a philosophy that is data analytics-centric.
• C) analyzing the vast data amounts routinely collected.
• D) asking the customers what they want.

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Definitions:

Observational Learning

A learning process through which behaviors are acquired by watching and imitating others.

Thomas Szasz

A psychiatrist and academic known for his criticisms of psychiatry and the influence of the medical model within the mental health field, advocating for a more empathetic and patient-centered approach.

Samuel Cartwright

A 19th-century physician known for his work in the antebellum southern United States, controversially linked to descriptions of what he termed "diseases" of slaves.

Clifford Beers

An influential figure in the early mental health movement in the United States, known for his autobiography documenting his own mental illness and calling for reform.