As Described in the 2degrees Case Study, a Common Problem

question 54

Short Answer

As described in the 2degrees case study, a common problem in the mobile telecommunications industry is defined by the term ________, which means customers leaving.

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Definitions:

Unrelated Stimulus

A stimulus that has no connection or relevance to the task at hand or to another specified stimulus.

Reinforcement

A concept in behaviorism that increases the likelihood of a behavior being repeated through positive or negative stimuli.

Learned Reflexive Response

A behavior that is developed over time through conditioning, in which a stimulus automatically elicits a response.

Conditioning

A method of altering behavior in which an individual learns to connect a new behavior with a stimulus that was previously not related to it.