In the Financial Services Firm Case Study, Text Analysis for Associate-Customer

question 25

True/False

In the financial services firm case study, text analysis for associate-customer interactions were completely automated and could detect whether they met the company's standards.

---

Definitions:

Nonverbally

Pertaining to communication or the conveyance of ideas and feelings without the use of spoken words, such as through body language, gestures, and facial expressions.

Accounting

The systematic recording, reporting, and analysis of financial transactions of a business or individual.

Ethnomethodologists

Sociologists who study how people use everyday social interactions to construct a shared social reality.

Ethnomethodologists

Scholars who study how people use everyday interactions to construct a shared social reality.