As the Manager of the Local Express Package Services, a Retail

question 87

Multiple Choice

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their

• A) task performance.
• B) job performance.
• C) citizenship behavior.
• D) counterproductive behavior.
• E) courtesy.

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Definitions:

Failures

Instances or occasions of not achieving a desired or intended outcome, often used to describe unsuccessful attempts in various contexts.

Situation

The set of environmental or circumstantial factors present at a given time and place.

Self-esteem

An individual's subjective evaluation of their own worth or personal value.

Compare

To examine the similarities and/or differences between two or more entities or ideas.