As the Manager of the Local Express Package Services, a Retail

question 87

Multiple Choice

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their

• A) task performance.
• B) job performance.
• C) citizenship behavior.
• D) counterproductive behavior.
• E) courtesy.

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Definitions:

Nonverbal Cues

Communication signals expressed through body language, facial expressions, and other physical behaviors rather than words.

Social Psychologists

Specialize in understanding how individual thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others.

Body Orientation

The positioning or alignment of the body in relation to another person, thing, or direction, which can convey messages or attitudes nonverbally.

Preening

In humans, the act of grooming oneself meticulously; often a subconscious behavior associated with attraction or the desire to impress.