Handling Work Stress and Emergencies, Solving Problems Creatively, and Responding

question 13

Multiple Choice

Handling work stress and emergencies, solving problems creatively, and responding to unpredictable demands are all aspects of

• A) citizenship behavior.
• B) civic virtue.
• C) helping.
• D) adaptability.
• E) service work.

---

Definitions:

Social Influence

The influence that the verbal expressions, deeds, or simply the existence of others has on our mental processes, emotions, perspectives, or actions.

Persuasion

The act or process of influencing someone's beliefs, attitudes, or behaviors through communication and reasoning.

Coping Strategies

Techniques or methods used by individuals to manage stress, challenges, or threats in their lives.

Emotion-focused Efforts

Coping strategies aimed at managing the emotional distress associated with stressful situations rather than changing the situation itself.