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A Functioning Knowledge Management System (KMS) Follows Six Steps in a Cycle

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Essay

A functioning knowledge management system (KMS) follows six steps in a cycle. The reason for the cycle is that knowledge is dynamically refined over time. What are the six steps in the KMS cycle?


Definitions:

Distributive Negotiation

A negotiation approach focusing on dividing a fixed amount of resources, often leading to a win-lose scenario.

Integrative Negotiation

A negotiation strategy focused on collaboration between parties to find solutions that satisfy the interests of both, often resulting in a win-win outcome.

Binding Decision

A final and authoritative decision or ruling that is mandatory and must be followed or complied with.

Neutral Third Party

An unbiased, impartial entity or individual that is not involved in the conflict and can facilitate negotiation or resolution.

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