Over the Past Year, Three of the Star Salesmen at Family

question 111

Multiple Choice

Over the past year, three of the star salesmen at Family Resorts International's corporate office have been lured away to competitors. On top of that, Karina, the general manager of the sales department, has noticed that most employees come in, do their jobs, and leave. Family Resorts offers a good salary, benefits, and tuition reimbursement, as well as a number of development and training programs. Most employees seem contented enough, but Karina would like to do something to increase the level of engagement among her staff. What do you think Karina should do?

• A) initiate one or more fun, bonding activities for the staff, such as weekly themed parties and weekend retreats
• B) have fun weekly contests where teams and individuals compete for prizes, bonuses, and other monetary incentives
• C) investigate the causes of low commitment by asking employees to complete an anonymous survey detailing their feelings
• D) update and expand the kinds of development programs they offer, perhaps adding seminars that focus on technological skills
• E) organize a volunteer program, where staff can work to help kids from disadvantaged backgrounds prepare for professional careers

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Definitions:

Professionalism

The conduct, aims, or qualities characterized by a conforming to the technical and ethical standards of a profession, displaying competence, skill, and good judgment.

High Standards

The expectation or requirement for excellence or a high degree of quality in a particular area.

High Earnings

describe a significant amount of income or profit, typically above the average or expected in a certain context or profession.

Dropout Rates

The percentage of individuals who fail to complete a particular educational level or program.