Why Is It Important for Restaurant Servers, Flight Attendants, and Retail

question 25

Essay

Why is it important for restaurant servers, flight attendants, and retail salespeople to be able to control their emotions? Discuss the importance of emotional labor. Support your answer with examples.

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Definitions:

Simulation

A method for modeling the operation of real-world processes or systems over time using computers or other technologies.

Random Samples

A method of selecting a subset of individuals from a statistical population in such a way that every individual has an equal chance of being chosen.

University

An institution of higher education and research, which awards academic degrees at various levels including bachelor, master, and doctorate.

Normal Model

A type of statistical distribution in which data symmetrically clusters around the mean, forming a bell-shaped curve.