Shari Works at a Fast-Food Restaurant, Which Requires Her Always

question 33

Multiple Choice

Shari works at a fast-food restaurant, which requires her always to be cheerful even when customers are rude or impatient. Shari's job involves a large amount of

• A) emotional labor.
• B) deactivated moods.
• C) emotional contagion.
• D) mood swings.
• E) flow immersion.

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Definitions:

Catastrophic Thinking

Catastrophic thinking is an irrational thought process whereby an individual believes that something is far worse than it actually is; it can pertain to obsessing over possible worst-case scenarios.

Personality-Disordered

Relates to individuals who have enduring patterns of behavior, thinking, and experiencing emotions that deviate from cultural expectations and cause distress or impairment.

Disease Risk

The probability of an individual developing a health disorder over a certain period.

Competitive Sports

Athletic activities or games that involve rivals or teams striving against each other to win or achieve a better outcome.