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Kwame, Rosalinda, and Sven Work at Security First Trust and National

question 83

Multiple Choice

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With the bank suddenly short-handed, Sven was asked to take up all the responsibilities of a regional supervisor. He has been given very few instructions or guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. Kwame is facing which type of stressor?

Definitions:

Synergy

The additional value created when two or more entities combine forces or resources, leading to efficiency gains or enhanced performance that would not be possible independently.

External Growth

Expansion of a business through acquiring or merging with other companies, rather than from its own operations.

Internal Growth

The process of expanding a firm's operations from its own internally generated resources, without relying on takeovers or mergers with other companies.

Ownership Guarantees

An assurance provided by a seller to a buyer that they have the right to sell the property and there are no claims against it.