Mohammed, Who Managed an IT Department at the Corporate Headquarters

question 8

Multiple Choice

Mohammed, who managed an IT department at the corporate headquarters of the retail clothing chain Real Cheap Shirts, noticed one of his best technicians, Mia, was often coming in late, and when she was on time, she was distracted and harried. She occasionally ran diagnostic tests on the wrong systems or lost focus when presenting her weekly recap reports to the team. Mohammed asked if something was going on, and Mia admitted that her grandfather, whom she lived with, was showing signs of dementia, and she was trying her best to care for him alone, but it was hard to do that and commit 100 percent to her work duties. Mohammed proposed to alter Mia's work requirements such that she could work whatever hours she wanted to, including some telecommuting from home, as long as she completed her assigned tasks by the end of each week. Mia smiled when she heard this and was grateful that her boss was so understanding. In allowing Mia to have altered work hours, Mohammed was utilizing

• A) cognitive coping.
• B) personal instruction.
• C) supportive practices.
• D) training interventions.
• E) organizational flexibility.

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Definitions:

Nature Versus Nurture

The ongoing debate regarding the relative contributions of genetic inheritance and environmental factors to human development.

Aggressive

Exhibiting forceful behavior or attitudes with the intention to dominate or harm others.

Longitudinal

A research design in which the same subjects are observed for an extended period to detect any changes that may occur over time.

Cross-Sequential Design

is a research method that combines both longitudinal and cross-sectional designs to study changes over time in different cohorts.