Miles Is Writing an Email to His Project Team Which

question 13

Multiple Choice

Miles is writing an email to his project team which is working on a big presentation. Knowing that some of his audience are not native English speakers, which of the following is the best way for him to complete the statement below? So let's do our best to ________ for the presentation.

• A) have all our ducks in a row
• B) dot our i's and cross our t's
• C) be well-organized and prepared
• D) make sure we're on the same page
• E) be on the ball

Understand the principles of effectively communicating negative messages to maintain goodwill and minimize negative impacts.

Analyze the implications of tone, wording, and structure in delivering negative or critical messages.

Identify appropriate strategies for softening negative news while retaining truthfulness and clarity.

Recognize the importance of choosing the right communication channel for delivering negative news based on the context and severity.

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Definitions:

Needs Analysis Process

A systematic method to identify and evaluate the gap between current conditions and desired outcomes to define necessary interventions.

Call Centre

A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.

Quality Of Service

The degree to which a delivered service meets the expectations and requirements of the customer.

Person Analysis Process

A method in training needs assessment aimed at determining individual employees' deficiencies and the necessary training to address them.