Which of the Following Best Exemplifies a Costly Mistake That

question 25

Multiple Choice

Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

• A) forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock
• B) taking an order so large that your factory has to run costly overtime shifts to meet the production deadline
• C) failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos
• D) scheduling two appointments for the same time and having to cancel on one of your clients at the last minute
• E) mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off

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Definitions:

Fred Fiedler's Research

A study in the field of leadership and organizational behavior, known for the contingency model that suggests the effectiveness of a leader's style is contingent on the situation.

Task-oriented

describes an approach or individual focusing primarily on completing tasks or achieving goals, often with an emphasis on efficiency and productivity.

Relationship-oriented

A leadership or management style that prioritizes the development of positive relationships among team members and stakeholders.

Democratic Style

A leadership approach that involves sharing decision-making responsibilities with team members, encouraging open dialogue and participation in the decision-making process.