Which of the Following Statements Makes It Sound as If

question 3

Multiple Choice

Which of the following statements makes it sound as if you are doing the customer a favor?

• A) Although you have selected the wrong item, we are happy to take the trouble to exchange it.
• B) Your business is important to us, so we are pleased to offer you rush shipping on this order.
• C) Customer satisfaction is our top goal, so we will be happy to grant your request.
• D) You are a valued customer, so please accept a 10% discount on your replacement order.
• E) We are happy to send you the replacement piece by expedited mail.

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Definitions:

Day Care Centers

Facilities that provide supervision and care of infants and young children during the daytime, allowing their parents or guardians to work or engage in other activities.

Social Development

The process by which individuals acquire skills, behaviors, and emotions that are considered desirable and appropriate by the society or community they live in.

Cognitive Development

Cognitive development is the study of how children and adults develop thinking and reasoning skills over time, including memory, problem-solving, and decision-making abilities.

Debit Memorandum

An internal document sent from one department to another within a company to notify an adjustment of accounts, usually an increase in expense or a decrease in assets.