When Someone Asks You a Question in a Face-To-Face or Telephone

question 96

Multiple Choice

When someone asks you a question in a face-to-face or telephone conversation, ________.

• A) you can organize your message exactly as you would when writing a response
• B) never begin with a direct answer
• C) never admit that you don't have the answer immediately available
• D) if your response is likely to disappoint, use the direct organization plan
• E) if your response is not controversial, begin with details and lead up to the answer

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Definitions:

Trade Discount

A reduction in the list price granted to customers, often based on volume of purchase or early payment, and not recorded separately in financial accounts.

Government Agencies

Public sector entities that are established to perform specific functions or services on behalf of a government.

Condensed Income Statements

Condensed Income Statements summarize the revenue, expenses, and net income of a company, providing a simplified overview of its financial performance over a specified period.

Merchandising Companies

Businesses that purchase goods in finished form and resell them to consumers without further processing.