Which of the Following Statements Makes It Sound as If

question 3

Multiple Choice

Which of the following statements makes it sound as if you are doing the customer a favor?

• A) Although you have selected the wrong item, we are happy to take the trouble to exchange it.
• B) Your business is important to us, so we are pleased to offer you rush shipping on this order.
• C) Customer satisfaction is our top goal, so we will be happy to grant your request.
• D) You are a valued customer, so please accept a 10% discount on your replacement order.
• E) We are happy to send you the replacement piece by expedited mail.

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Definitions:

Discrete Approach

A method in mathematics and computing that involves distinct, separate values rather than a continuous set of values.

Integral Approach

A comprehensive method or strategy that considers all factors, components, or aspects as interconnected and essential for achieving a particular goal or understanding a complex issue.

Discrete Approach

A method in accounting or finance that involves separate, individual consideration or analysis of items or periods.

Interim Financial Reports

Financial statements that are issued for a period shorter than the fiscal year, such as quarterly or semi-annually, to provide timely information to investors.