Which of the Following Is a Routine Announcement

question 85

Multiple Choice

Which of the following is a routine announcement?

• A) notifying customers about a change in policy
• B) persuading a client to accept a new deadline
• C) acknowledging that you have a meeting with your boss
• D) notifying a customer that you will grant his claim for a refund
• E) expressing concern when a coworker has experienced personal misfortune

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Definitions:

Wellness Programs

Wellness programs are initiatives offered by employers to improve the health and well-being of employees, often including fitness, nutrition, and mental health components.

Hostile Attribution

The tendency to interpret others' behaviors as having malicious intent, even when the behavior is ambiguous or benign.

Potency Bias

The tendency to overestimate one's ability to control events or outcomes, often leading to overconfidence.

Social Discounting

A phenomenon in which individuals devalue rewards or benefits that are to be received by others, placing less value on outcomes affecting people who are socially distant.