In Which of the Following Situations Should the Indirect Organizational

question 65

Multiple Choice

In which of the following situations should the indirect organizational method be avoided?

• A) a message telling an employee that his approved vacation, which is due to start in a day, must be rescheduled due to an emergency in the office that will require his presence
• B) a message informing a customer that her faulty product cannot be replaced due to the shortage of stock
• C) a message informing a client that due to an unexpected personal situation you will not be able to meet your deadline
• D) a message stating that the package a customer has ordered specially as a birthday gift will not be ready on time
• E) a message communicating the recall of a particular model of car seat because of a defective latch

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Definitions:

Referent Power

Influence held by an individual due to loyalty, admiration, or respect from others rather than formal authority or position.

Influence Attempts

Actions or behaviors aimed at persuading or convincing others to follow a certain course of action or adopt specific beliefs.

Withhold Access

The act of denying or restricting availability to certain resources, information, or locations.

Information

Data, facts, or details that are provided or learned about something or someone.