You've Expressed the Bad News and Advised Your Customer of the Various

question 16

Multiple Choice

You've expressed the bad news and advised your customer of the various alternatives to the print she originally ordered. Which of the following is the best option to include in your closing?

• A) These things happen and I am confident that you will understand.
• B) Please let me know which, if any, of the alternative options you would like to pursue.
• C) Again, I am so very sorry that I cannot obtain the original print you requested.
• D) So remember, it was my supplier that caused this difficulty, not me.
• E) Tell me ASAP which other print I should personalize for you.

---

Definitions:

Socialize Babies

The process by which infants are taught the norms, values, and behaviors deemed appropriate in their society, beginning at a very young age.

Emotion-Focused

A coping strategy that involves dealing with emotions caused by a stressful event, rather than addressing the event itself.

Longitudinal Study

An observational research method where data is gathered from the same subjects repeatedly over a period of time.

Cosmetic Surgery

Surgical procedures aimed at enhancing or altering one's appearance for aesthetic reasons rather than medical necessity.