Which of the Following Can Soften the Bad News When

question 78

Multiple Choice

Which of the following can soften the bad news when denying a customer request?

• A) making the customer feel guilty about requesting
• B) stating that such requests in the future will not be entertained
• C) stating that company policy prohibits the request
• D) offering an alternative solution to the customer's request
• E) asking the customer to read the service guidelines before sending a request in the future

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Definitions:

Period Costs

Expenses that are not directly tied to the production of goods and are expensed in the period in which they are incurred.

Average Costs

The cost per unit calculated by dividing the total cost of production by the number of units produced.

Variable Cost

Expenses that change in direct proportion to the amount of goods or services produced.

Fixed Cost

Expenses that do not change with the level of production or sales, such as rent, salaries, and loans.