You Run a Computer Repair and Networking Company and Subcontract

question 61

Multiple Choice

You run a computer repair and networking company and subcontract some of your business out to independent computer professionals.
-You have detected mistakes in the last two jobs performed by Ashley, one of your subcontractors. When delivering this bad-news message to her, ________.

• A) be sure to sugarcoat it so that you do not damage your relationship with Ashley
• B) don't worry about using tact in this message, as Ashley is working for you in this relationship
• C) imply the bad news, so that you don't run the risk of insulting Ashley
• D) assume some of the blame yourself so that Ashley can save face
• E) use tact and sensitivity, as an unhappy subcontractor could complain about you to customers and damage your company's reputation

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Definitions:

National Counseling Exam

A standardized examination for counselors in the United States, designed to assess knowledge, skills, and abilities deemed important for effective professional practice.

National Norms

Statistical standards based on the performance of a national sample that provide benchmarks for comparing individual or group scores.

Interquartile Range

The Interquartile Range is a statistical measure of variability, defined as the difference between the upper and lower quartiles, used to describe the spread of data points in a dataset.

Mean

Mean is a statistical measure representing the average value in a set of numbers, calculated by adding all the values together and dividing by the number of values.