Use a Template or a Generic Message to Respond to Negative

question 98

True/False

Use a template or a generic message to respond to negative posts or even complaint emails.

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Definitions:

Misinformation Effect

The misinformation effect happens when a person's recall of episodic memories becomes less accurate because of post-event information.

Hypnotically Refreshed

The process of enhancing memory recall through hypnosis, though its reliability is controversial.

Repression

A defense mechanism in psychoanalytic theory where unpleasant thoughts, memories, or feelings are unconsciously pushed out of conscious awareness.

Repressed Memories

Unconsciously buried memories of traumatic events that can affect behavior and mental health.