After Expressing the Bad News to Your Customer You Think

question 58

Multiple Choice

After expressing the bad news to your customer you think of offering her some alternatives to try to preserve her goodwill and achieve a positive business result. In this context, which of the following options would NOT be a good choice to include in your message?

• A) I am sure that if you go on the Internet you can find another blanket that you will like.
• B) I can check with other suppliers to see if they can provide this print or a reasonable facsimile.
• C) I can check with my supplier to see when he will get more of these blankets in stock.
• D) I can provide you with a blanket in a similar motif or a similar color scheme.
• E) I can provide some additional choices of new prints that were just released.

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Definitions:

Child Abuse

Any act or failure to act by a parent or caregiver that results in actual or potential harm to a child, including physical, emotional, sexual abuse, or neglect.

Definition

A statement that explains the meaning of a term or a concept.

Cultures

Collective patterns of behaviors, beliefs, values, customs, and artifacts that are passed through generations within societies.

Economically

Pertaining to the economy, financial considerations, or the efficient use of resources.