You've Expressed the Bad News and Advised Your Customer of the Various

question 16

Multiple Choice

You've expressed the bad news and advised your customer of the various alternatives to the print she originally ordered. Which of the following is the best option to include in your closing?

• A) These things happen and I am confident that you will understand.
• B) Please let me know which, if any, of the alternative options you would like to pursue.
• C) Again, I am so very sorry that I cannot obtain the original print you requested.
• D) So remember, it was my supplier that caused this difficulty, not me.
• E) Tell me ASAP which other print I should personalize for you.

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Definitions:

Corporate Social Responsibility

A concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with stakeholders on a voluntary basis.

Self-Regulation

The ability to manage one's emotions, thoughts, and behaviors in different situations, often leading to goal achievement and adaptation to social norms.

Manufacturing Firms

Companies that produce goods on a large scale using machinery, often involving the transformation of raw materials into finished products.

Strike

A work stoppage caused by the mass refusal of employees to work, usually in a bid to gain improved wages or working conditions.