Jamarcus, a Manager at the Corporate Headquarters of Shurway Shipping

question 67

Multiple Choice

Jamarcus, a manager at the corporate headquarters of Shurway Shipping & Packing Supply, has just received a complaint about Wanda, a receptionist, having been rude a customer who called the office. After apologizing to the caller, Jamarcus asks Wanda to report to his office. Confronted with the situation, she says that she has been having a bad day and the caller was extremely rude to her. She apologizes and says she will not do it again. Jamarcus, knowing that Wanda has never had any negative interactions with clients in her ten years with the company, is inclined to believe that this particular caller was indeed rude, and he therefore takes no further action. This is an example of ________ attribution by Jamarcus.

• A) high distinctiveness resulting in an internal
• B) high consistency resulting in an internal
• C) low consistency resulting in an external
• D) low consistency resulting in an internal
• E) low consensus resulting in an internal

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Definitions:

Misunderstanding

A failure to understand something correctly, leading to errors in communication, perception, or judgment between individuals or groups.

Lack of Trust

Refers to situations or relationships where there is an absence of confidence or belief in reliability, truth, ability, or strength of someone or something.

Different Assessments

Various methods and tools used to evaluate the performance, skills, knowledge, or potential of individuals.

Value of Change

The perceived benefit or importance of making alterations or modifications within an organization, project, or system to achieve improved outcomes.