Juliet Has Just Completed a Twelve-Week Training Course and Now

question 23

Multiple Choice

Juliet has just completed a twelve-week training course and now is back at work. Her boss should expect that she will be

• A) considerably better at her job and much more committed to staying with the firm than she was twelve weeks earlier.
• B) somewhat better at her job and slightly more emotionally attached to the company than she was before she began her training course.
• C) so convinced, as a result of her training, that she knows more than she actually does that she will lose her emotional attachment to the company.
• D) slightly better as a worker but, due to gratitude for the opportunity to further her education, considerably more committed to her employer than she was before.
• E) largely unchanged, aside from a bit more knowledge with regard to her job, as compared with virtually no increase or decrease in her emotional attachment to the firm.

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Definitions:

Account Management Policies

Strategies and rules set by companies to manage client accounts effectively.

Sales Plan Formulation

The process of defining a strategy for achieving sales targets, including specifying actions, resources, timelines and how success will be measured.

Setting Objectives

The process of establishing clear, measurable, and achievable goals that serve to guide actions and decision-making within an organization or individual effort.

Follow-up Call

A phone call made to a customer after a sale to ensure satisfaction and encourage future business.