A Department Store Decides to Use 'Mystery Shoppers' at Unannounced

question 33

Multiple Choice

A department store decides to use 'mystery shoppers' at unannounced times to test for service quality among its personnel.Store personnel are rewarded for excellent service attitudes.Which of the following reinforcement schedules would most likely apply in this situation?

• A)Fixed-ratio reinforcement
• B)Fixed-interval reinforcement
• C)Variable-frequency reinforcement
• D)Variable-interval reinforcement

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Definitions:

Trapezius

A large triangular muscle extending over the back of the neck and shoulders, involved in moving, rotating, and stabilizing the scapula and extending the head at the neck.

Spinal Accessory

Pertains to the eleventh cranial nerve (accessory nerve) that supplies the sternocleidomastoid and trapezius muscles, facilitating shoulder and neck movements.

Axillae

The underarm area of the body, where the arm connects to the shoulder, containing sweat glands and lymph nodes.

Inguinal Area

The region of the lower abdomen just above the groin, where the leg meets the torso, often associated with hernias.