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As people transmit information to one another, they tend to change the message.
Required Emotions
Emotions that employees are expected to display as a part of their job role, often seen in service-oriented professions.
True Emotions
Genuine feelings experienced by an individual, as opposed to emotions that are displayed for strategic or social reasons.
Emotional Intelligence
The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.
Emotional Intelligence
The capacity to identify, comprehend, and control our personal feelings, as well as to identify, comprehend, and affect the feelings of other people.
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