Which of the Following Is Not a Client-Focused Skill Needed

question 19

Multiple Choice

Which of the following is not a client-focused skill needed by a focus group moderator?

• A)Understand the client's business.
• B)Be responsive and reliable.
• C)Provide effective feedback to the client.
• D)Have an appreciation for differences in people.
• E)All of these are necessary client-focused skills.

---

Definitions:

Experiential Retailing

A marketing strategy that focuses on creating unique, hands-on shopping experiences for customers to foster brand loyalty.

Enhanced Customer Convenience

Improving the ease and efficiency of a service or product for customers, often through technology or process improvements.

Limited Service

Refers to a business model where only a partial range of services is offered to customers as opposed to full-service alternatives.

Service Retailer

A business that sells intangible products or services directly to consumers.