Daryl, the Warehouse Manager for Everything Paper, Inc

question 18

Multiple Choice

Daryl, the warehouse manager for Everything Paper, Inc., tells Hailey and Roberta that three pallets of paper need to be taken to the warehouse. Hailey and Roberta move the three pallets from the loading dock onto the warehouse floor. Afterwards, Roberta tells Hailey, "That was fast. Time for a break!" But Hailey says, "Not so fast. We need to move the boxes of paper from the pallets to the shelves." Roberta responds, "Daryl just said to move them to the warehouse. He didn't say where in the warehouse to put them." Hailey cautions, "Yeah, but every other time he's asked us to take pallets to the warehouse, we've put the boxes on the shelves." Roberta says, "If he'd wanted us to do that he should have told us so." Roberta and Hailey's confusion is a result of Daryl's

• A) high information richness.
• B) low emotional intelligence.
• C) high emotional intelligence.
• D) low communication competence.
• E) high communication competence.

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Definitions:

Manufacturing Franchise

A type of franchise agreement granting the right to manufacture and sell goods using the franchisor's trademark and business model.

Exclusive Territory

A specific geographic area granted to a retailer, distributor, or franchisee in which they are the only ones allowed to sell certain products or services.

Dairy Products

Foods made from milk, including but not limited to cheese, yogurt, milk, butter, and ice cream, which are produced by mammals such as cows, goats, and sheep.

Chain-Style

A business model that involves establishing multiple outlets under the same brand and management, typically in different locations.