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Revise the following assessment of customer satisfaction for Jim Dandy's Hamburger Joint so that content validity is achieved.
Please indicate your satisfaction with Jim Dandy's Hamburger Joint using a scale of 1=very satisfied,2=somewhat satisfied,and 3=not satisfied.
____a. location of the restaurant
____b. cleanliness of restrooms
____c. friendliness of staff
____d. speed of service
____e. restaurant cleanliness
____f. availability of condiments
____g. efficiency of drive-up window
____h. hours of operation
Fraudulent Acts
Intentional deceptions made for personal gain or harm, involving financial transactions or manipulations.
Ethical Lapses
Occurrences where individuals or organizations fail to act in a morally upright manner, breaking established moral or ethical codes.
Sarbanes-Oxley Act
A U.S. federal law enacted in 2002 to protect investors by improving the accuracy and reliability of corporate disclosures.
Corporate Responsibility
A business concept where companies integrate social and environmental concerns in their operations and interactions with stakeholders, beyond minimum legal requirements.
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