If a Restaurant Customer Satisfaction Questionnaire Lacked a Question Concerning

question 12

Multiple Choice

If a restaurant customer satisfaction questionnaire lacked a question concerning the quality of the food being served,we'd say the questionnaire lacked______ validity.

• A)content
• B)face
• C)construct
• D)criterion-related
• E)none of these

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Definitions:

Empirical Data

Information obtained through observation or experimentation, serving as a foundation for research and analysis.

Rational Argument

A logical discussion composed of premises leading to a conclusion, based on facts and reasoning rather than emotions or fallacies.

Selectively Providing

The strategy of offering resources or information to specific groups or individuals based on certain criteria or needs.

Structuring Events

Key occurrences or interventions that shape the direction, dynamics, or framework within which activities and processes operate.