Metabo-Miracle Offers a Guaranteed Weight Loss of 10 Pounds in One

question 43

Multiple Choice

Metabo-Miracle offers a guaranteed weight loss of 10 pounds in one week without dieting or exercise. Thousands of customers purchase the products and about 200 call in with complaints that the product was ineffective. What action should Metabo-Miracle take?

• A) It should immediately remove its products from the market, fully refund the thousands of customers' money, and close its business.
• B) It should use persuasive techniques to get the 200 disappointed customers to try the product again each time it fails in order to decrease refunds.
• C) It should explain to the customers that they misused the product and try to sell them more of the product.
• D) It should discuss the product failure with the customers and then provide them with a full refund of their purchase price.
• E) It should ignore the customers' complaints and hope they will tire of calling and writing letters.

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Definitions:

Deregulation

The process of removing government regulations and restrictions from certain areas of business or sectors of the economy to encourage efficiency and competition.

Reagan Presidency

The period of American leadership under Ronald Reagan, the 40th President of the United States, from 1981 to 1989, noted for its conservative policies.

Great Society

A set of domestic programs in the United States, launched by President Lyndon B. Johnson, aimed at eliminating poverty and racial injustice.