Erin Decides to Try Out Her New Iron on the Pesky

question 124

Multiple Choice

Erin decides to try out her new iron on the pesky wrinkles she has on her legs. She suffers rather severe burns and is infuriated with the manufacturer because she feels her right to safety has been violated. Is Erin correct?

• A) Yes, the right to safety implies that a customer will never be injured by a product.
• B) Yes, the iron should have been recalled when this defect was first discovered.
• C) No, products must be safe for their intended use, and Erin's experiment was clearly beyond the intended use.
• D) No, as long as the instructions mentioned that when ironing skin burns sometimes occur, they are not to blame.
• E) No, the company instead violated her right to choose.

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Definitions:

Selling Situation

The context or environment in which a sales transaction takes place, including factors like customer needs, market conditions, and product characteristics.

Planning Phase

The stage in a process, project, or sales strategy where objectives are set, and detailed plans are made to achieve goals.

Negotiation

A tactical conversation that settles a problem in a manner satisfactory to all involved parties.

Metaphors

Figurative language used to represent a concept or an object by referring to another concept or object with similar characteristics.