Steve Had a Problem with a Coffee Maker He Purchased

question 156

Multiple Choice

Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to speak to an individual or to leave a message. Steve feels his basic consumer right to ____ has been violated.

• A) safety
• B) be informed
• C) be heard
• D) choose
• E) privacy

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Definitions:

Cartels

Organizations of producers or suppliers who collaborate to control production, pricing, and marketing of a product to maximize collective profits.

Cheat

To act dishonestly or unfairly in order to gain an advantage, especially in a game, exam, or competition.

Agreements

Arrangements or contracts between parties defining their rights, responsibilities, and relationships.

Kinked-Demand

A demand curve hypothesis in oligopolistic markets that explains why firms may not change their prices even when costs change, due to competitive reactions.