The Right to Be Heard Implies That Companies Should Listen

question 45

Multiple Choice

The right to be heard implies that companies should listen to consumer complaints and

• A) thank them for their time.
• B) give them a full refund.
• C) do whatever the consumer requests.
• D) do nothing―just listening is enough.
• E) take appropriate action.

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Definitions:

Empowerment Programs

Initiatives designed to give employees more autonomy, responsibility, and authority over their work, aiming to increase engagement and accountability.

Participative Leadership

A leadership style where the leader involves team members in decision-making processes, ensuring their input is considered.

Acute Illness

A disease or condition that comes on suddenly and is typically short in duration, often requiring immediate care.

Bacterial Meningitis

An infectious disease causing inflammation of the protective membranes covering the brain and spinal cord, often life-threatening without prompt treatment.