Rocco Asks His Customers to Complete a Survey About the Service

question 146

Multiple Choice

Rocco asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements. Rocco is focusing on the ____ aspect of total quality management.

• A) continuous quality improvement
• B) strengthening supplier partnerships
• C) customer satisfaction
• D) employee participation
• E) sales improvement

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Definitions:

Dactyl/o

A prefix relating to the digits of the hands or feet (fingers or toes).

Hydro-

A prefix indicating a relation to water.

Myorrhaphy

A surgical procedure involving the suturing of a muscle, often after an injury to facilitate healing.

Myomalacia

The softening of muscle tissue, often due to disease, injury, or lack of blood supply.