The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing

question 136

Multiple Choice

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as

• A) a quality concern focus.
• B) total quality management.
• C) total quality development.
• D) total quality commitment.
• E) quality improvement planning.

---

Definitions:

Quantitative Forecasting

The use of numerical data and statistical models to predict future events or trends.

Qualitative Forecasting

A forecasting method that relies on expert judgment and historical data analysis rather than quantifiable metrics, often used when precise data is unavailable.

Expert Opinions

Insights and assessments provided by individuals with extensive knowledge and experience in a specific field.

Internal Benchmarking

The process of comparing business processes and performance metrics to industry bests or best practices within the same organization.