When a Business Firm Implements Several Programs to Encourage Prompt

question 58

Multiple Choice

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

• A) quality concern focus.
• B) total quality management.
• C) quality improved planning.
• D) quality development.
• E) quality commitment.

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Definitions:

Self-Control

The faculty to command one's emotional experiences, thought patterns, and deeds in scenarios involving enticements and impetuous impulses.

Oxytocin

A hormone and neurotransmitter involved in childbirth and breastfeeding, also associated with empathy, trust, sexual activity, and relationship-building.

Stress-Moderating Hormone

A hormone that helps regulate the body’s response to stress, such as cortisol, which plays a role in the body’s "fight or flight" response.

Optimistic

Having a positive, hopeful outlook on future events, believing in the likelihood of favorable outcomes.