The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing

question 136

Multiple Choice

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as

• A) a quality concern focus.
• B) total quality management.
• C) total quality development.
• D) total quality commitment.
• E) quality improvement planning.

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Definitions:

Organizations

are structured groups of individuals working together to achieve a shared goal or purpose.

Follower Interactions

Refers to the dynamic relationship and communication between leaders and their followers.

Impoverished Behaviors

characterize actions or attitudes of minimal effort towards job responsibilities, often leading to ineffective or unproductive outcomes.

Indifferent

Having no particular interest or sympathy; unconcerned or apathetic.