What Is the Primary Difference Between ISO 9000 and ISO

question 119

Multiple Choice

What is the primary difference between ISO 9000 and ISO 14000?

• A) More organizations have adopted ISO 14000.
• B) ISO 9000 is more focused on employee compensation.
• C) ISO 14000 involves environmental concerns.
• D) ISO 9000 is used only in Europe; ISO 14000 is used worldwide.
• E) ISO 14000 is used for service businesses instead of manufacturers.

Understand the concept and importance of logical reasoning within sales presentations.

Recognize the role and impact of technology in enhancing sales presentations.

Identify the essential steps and strategies for effective sales presentations.

Describe various suggestion techniques used by salespeople.

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, where an association is made between a behavior and a consequence for that behavior.

Negative Reinforcement

A behavioral conditioning technique where the removal of an unpleasant stimulus strengthens a behavior.

Praises

Expressions of approval, commendation, or admiration.

Observational Learning

The method of adopting behaviors by monitoring and copying others.