American Airlines Found That for Some Jobs It Was Unwise

question 146

Multiple Choice

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American offered ____ training for some jobs.

• A) simulation
• B) classroom
• C) seminar
• D) on-the-job
• E) role playing

---

Definitions:

Reward Power

The ability to influence others' behavior by controlling their access to desired resources or rewards.

Coercive Power

A form of power that is based on the ability to deliver punishments or impose penalties for noncompliance.

Networking

The act of building and maintaining professional or social relationships, often to share information, find opportunities, or support one another.

Referent Power

A form of influence based on identification with, attraction to, or respect for the leader.